Elektrim Motors © 2015   All Rights Reserved.

Elektrim Motors is a trademark and business unit of Toolmex Industrial Solutions

Elektrim Motors designs and manufactures AC NEMA and Metric IEC motors up to 6300 HP in state-of-the-art ISO 9001 quality systems around the world.  Our enthusiasm for electric motors and commitment to exacting standards mean that Elektrim motors are some of the finest, longest lasting and best performing in the industry.  Elektrim Motors are field proven powerhouses, built to perform where others fail.

 
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General Elektrim Sales Policies

All electric motors are shipped FOB shipping point freight prepaid and add unless otherwise specified by the Buyer.  Elektrim covers shipping and handling for standard ground delivery of regularly priced motors (excluding overstock and sale items) on a single order over $3000.00 before tax and freight, on a carrier chosen by Elektrim, to a single destination within the continental United States. Other terms and conditions may apply for additional freight services, including, without limitation, expedited delivery, air freight, freight collect, export orders, hazardous materials, shipments outside the contiguous United States, or other special handling by the carrier. Any extra charges incurred for additional freight services must be paid by Buyer. Title and risk of loss pass to Buyer upon tender of shipment to the carrier. All Latin America export orders are shipped EX-WORKS Natick, MA or EX-WORKS Schaumburg, IL. See full Terms and Conditions for Latin American export sales.

Freight Policy

Limited Warranty

In the event of damaged or lost shipments: (a) If Buyer requested freight charges via collect or third party freight, Buyer is responsible for filing claim with carrier.  Elektrim is not liable for merchandise damaged or lost by carrier; (b) If Elektrim paid pre-paid or no-charge freight, receiver of Goods must have the driver note the damage or shortage on the freight bill, and Buyer must notify Elektrim within 5 business days with pictures and explanation of damages. Keep damaged product and packaging until you are advised to dispose by Elektrim. Elektrim does not recommend shipping electric motors and related products over 40lbs via UPS or FedEx Ground.  Buyers choosing UPS or FedEx Ground as their carrier for Elektrim products over 40 lbs must sign a shipping waiver or ship collect or third party billing, and are responsible for filing claim with carrier in the event of damage or loss. Shipping wavier provided by Elektrim upon request.

 

Damaged or Lost Shipments

Motor returns must be returned in original packaging, unused, undamaged and in saleable condition within 30 days after the date of shipment for a 20% restocking fee, unless otherwise indicated. Depending on circumstances, repackaging or other fees may apply. Proof of purchase is required in all cases, and Buyer must obtain a Returned Merchandise Authorization (RMA) from Elektrim prior to return. Buyer is responsible for freight charges on original order, and may be billed for freight paid out by Elektrim on original order. Original order freight charges are not reimbursable. Buyer is responsible for return freight and new freight charges on any replacement order. After 30 days motors cannot be returned. No credit will be issued on authorized returns due to the following conditions: (a) item has been used, and is not in resalable condition; (b) item has been modified by Buyer; (c) item has been damaged; or (d) item returned does not match item authorized for return. Unauthorized returns with no RMA and no paperwork will be processed, and no credit is due Buyer.  Such returns are subject to be returned to Buyer, and freight charges for the return are the responsibility of the Buyer.  In the unlikely event of motor failure, Elektrim will warrant the motor under the guidelines of the Elektrim Motor Limited Warranty and Service Policy. Elektrim does not offer stocking distributors a “stock-swap” policy, unless written authorization has been provided by Elektrim (additional terms and conditions apply).

 

Motor Return Policy

Elektrim Motors may procure products not available through the Elektrim Motors catalog or available on www.elektrimmotors.com for a Buyer from other sources (“Sourced Product(s)”).  Sourced products are priced according to current market conditions on a per order basis, and are shipped FOB origin with freight and handling fee paid by Elektrim and charged to Buyer.  Any charges for Other Freight Services are paid by Buyer.  Special order products may require a 50% down-payment by the Buyer.  ELEKTRIM’S LIMITED WARRANTY TERMS INCLUDED IN THESE TERMS AND CONDITIONS DO NOT APPLY TO SOURCED PRODUCTS.  THE PRODUCT WARRANTY PROVIDED BY THE MANUFACTURER AND/OR SUPPLIER WILL BE BUYER’S SOLE REMEDY. All Sourced Products are sold on a “FINAL SALE” basis only, and no cancellations, returns, refunds or credits are allowed.  Sourced and/or Special Order Products may be subject to advance deposits, prepayments, or other non-standard payment terms.  At its discretion, Elektrim Motors may require non-cancelable purchase orders for any sourced or special order requests.

Sourced Products

Buyer may order custom motors (“Custom Product(s)”) created to Buyer’s specifications. Elektrim is not responsible for verifying or confirming the accuracy of specifications provided by Buyer to Elektrim for Custom Products. ELEKTRIM’S LIMITED WARRANTY TERMS INCLUDED IN THESE TERMS AND CONDITIONS DO NOT APPLY TO CUSTOM PRODUCTS. THE PRODUCT WARRANTY PROVIDED BY THE MANUFACTURER AND/OR SUPPLIER WILL BE BUYER’S SOLE REMEDY. All Custom Products are sold on a “FINAL SALE” basis only, and no cancellations, returns, refunds or credits are allowed. Buyer order products may require a 50% down-payment by the Buyer.

Custom Motor Order Policy

Elektrim Motors and its employees are proud of our products and are committed to providing our customers and end users with the best designed and manufactured electric motors. This Limited Warranty and Service Policy describes the Elektrim warranty and warranty procedures.

 

Scope of Warranty: All Elektrim motors are warranted against defect in workmanship and materials.

 

Warranty Period: Elektrim motors are warranted for (Part Number Prefixes 20J, 20M, 20N, 31N, 32N, 34N, 40J, 40M, 40N, 60N, 77N: 36 months; 36, 38, 39, 79: 12 months) from the date of shipment to Buyer from the Elektrim warehouse or, if applicable, any consigned inventory or district warehouse. All warranty claims must be submitted to Elektrim Motors prior to expiration of the warranty period.

 

Procedure to Receive Warranty Service: Buyers must contact Elektrim Motors and receive authorization prior to obtaining warranty service.  Elektrim is not liable for cost of modifications or repairs performed to Elektrim motors if warranty authorization was not obtained. Buyers seeking warranty authorization must fill out and submit to Elektrim the Motor Warranty Service Report indicating the defect or problem, a description of the way in which the motor was used, your name, address and phone number.  Download the Warranty Service Report.

 

Warranty Service Center Locations: Warranty service is available for all Elektrim motors from all Elektrim Authorized Service Centers. A list of service centers is available by contacting Elektrim at 2015 S. Mitchell Blvd., Schaumburg, IL 60193, 1-855-GO-ELEKTRIM (855-463-5358) or by email at warranty@elektrimmotors.com.

 

Repair by Other than an Elektrim Authorized Service Center: Buyers who are unable to take or ship the Elektrim motor to an Elektrim Authorized Service Center, or those who desire that there be made an alternative facility must contact Elektrim to receive a written authorization. Modifications or repairs performed to Elektrim motors by non-authorized service providers will void the warranty.

 

Repairs or Replacement Within the Scope of the Warranty: If an Elektrim motor is defective due to Elektrim workmanship or materials and the defect occurs during the warranty period, Elektrim will either repair the product, issue credit or replace it with a new one, whichever Elektrim believes to be appropriate under the circumstances. Elektrim will pay domestic freight on replacement motors (and only if requested by Elektrim, motors returned to Elektrim) as a result of warranty. Elektrim will not pay freight for any returned motors as a result of warranty, if the return was not requested by Elektrim in writing. ELEKTRIM IS NOT RESPONSIBLE FOR REMOVAL AND SHIPPING OF THE ELEKTRIM MOTOR TO THE SERVICE CENTER, REINSTALLATION OF THE ELEKTRIM MOTOR UPON ITS RETURN TO THE BUYER, OR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE DEFECT, REMOVAL, REINSTALLATION, SHIPMENT OR OTHERWISE.

 

Repairs Outside the Scope of Warranty: Problems with Elektrim motors can be due to improper maintenance, faulty installation, non-Elektrim additions or modifications, or other problems not due to defects in workmanship or materials. If the Elektrim Authorized Service Center determines that the problem with an Elektrim motor is not due to defects in workmanship or materials, then the Buyer will be responsible for the cost of any necessary repairs. Buyers not satisfied with a determination that a problem is outside warranty coverage should contact Elektrim Motors.

 

Intended Use: Elektrim motors are designed for commercial and/or industrial use.

 

Product Specification: All motor specifications, applications and other information provided in Elektrim catalogs and publications are subject to correction and change without notice and should be confirmed with Elektrim Motors prior to ordering.

 

No Other Warranties and Liability Limitation: This Limited Warranty and Service Policy represents Elektrim Motors’ sole and exclusive warranty obligation with respect to Elektrim motors. Elektrim Motor’s liability to a Buyer or any other person shall not exceed the Elektrim Motors sales price of the applicable motor. ELEKTRIM DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY.

The requirements for becoming an Elektrim Authorized Center are as follows:  A) The repair shop must be a member of EASA (any exceptions must be approved); B) The repair shop must subscribe to and implement EASA standards for testing and repair; C) The repair shop must abide by the Elektrim Authorized Service Center Policy procedures and fee schedule.

 

Procedures:

1) Write or call Elektrim Motors prior to performing work on our product;  2) Once clearance is given, inspect motor for failure due to workmanship or material defect; 3) Prepare Elektrim Warranty report on motor failure cause; 4) Forward a detailed copy of report and nameplate to Elektrim for review. Actual report and nameplate will need to be in Elektrim files at 2015 S. Mitchell Blvd., Schaumburg, IL 60193; 5) Elektrim will make the final determination as to repair or replace; 6) Elektrim reserves the right to supply all motor parts necessary for motor repair.

 

Fee Schedule - Frame Inspection Fee Maximum

140 frame     $35     280 frame     $60     440 frame     $125

180 frame     $40     320 frame     $65     586 frame     $150

210 frame     $45     360 frame     $80     587 frame     $150

250 frame     $50     400 frame     $100   588 frame     $150

Authorized Service Center Policy

We welcome comments and questions regarding our products. Please contact Customer Service at:  855-Go-Elektrim (855-463-5358) or

support@elektrimmotors.com.

 

Any comments, ideas, suggestions or other communications sent to Elektrim shall be and remain the exclusive property of Elektrim and can be used by Elektrim in any manner without compensation to you.

Comments and Questions

Elektrim Motors reserves the right to change these policies as business conditions warrant.  

For more information, please download the extended Elektrim Motors Terms and Conditions found here.

 
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